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This program provides you with the concepts and techniques for using the telephone to increase sales appointments and business. It will help you identify your levels of comfort and capabilities with telephone sales, while learning the skills for planning and completing telephone sales calls that get results. You will also practice important telephone communication skills that enable you to build rapport; present information and use questioning techniques; deal with difficult contacts; and manage objections over the telephone.
You Will Learn:
Your levels of telephone comfort and capabilities
How to recognize and overcome call reluctance
The best ways to plan initial contact situations
Methods for establishing call objectives and planning your presentation
Telephone communication skills that get results
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